Remote first
Where the controller allows it, scene changes and diagnostics happen without anyone driving to your building.
Support
The system stays ours to look after
A lighting installation is not finished at handover — it is finished when it still does what you want three years later. We stay with the system for as long as you want us to.
Ongoing support
What we cover after handover
Because we hold the addressing map, the scene configuration and the fixture schedule, most requests are a change we can make quickly rather than an investigation we have to start from nothing.
- Scene and schedule changes as the space is used differently
- Re-aiming and re-focusing when the art or the furniture moves
- Driver, fixture and lamp replacement from the original schedule
- Fault diagnosis down to the individual address on the bus
- Adding fixtures or zones to an existing DALI line
- Firmware and controller updates, with configuration backed up first
- Warranty claims handled with the manufacturer on your behalf
On site when it matters
Re-aiming, replacements and anything involving a ladder — scheduled around how you use the space.
Configuration kept safe
Your addressing and scene data is backed up and versioned, so a failed controller is an inconvenience rather than a re-commissioning job.
Common requests
Things people call us about
“One downlight is flickering”
Usually a driver rather than a fixture. The address tells us exactly which one, and the schedule tells us what to bring.
“The evening scene is too bright now”
A software change. Often done the same day, frequently without a site visit.
“We moved the paintings”
An evening on site re-aiming the accent light and adjusting the levels around the new positions.
“We are fitting out the extension”
New fixtures added to an existing line, addressed into the same groups and scenes so the building stays one system.
“Nobody knows how the panel works”
We re-document the system, retrain whoever is now responsible, and leave the map behind.
“The previous installer disappeared”
We take on systems we did not install — survey the bus, rebuild the addressing map and get it back under control.
Need support on an existing system?
Whether we installed it or not, tell us what it is doing and we will tell you what it will take to put right.